Customer Testimonials

Nikki was amazing at helping us find our new car. Highly recommend working with her.

This was the easiest car buying experience ever. Phoenix’s help is invaluable. We feel so much more comfortable with all the features and also feel assured that we can reach out to him again if we need to.

My wife and I are very pleased with the team at Mercedes-Benz of Boise with buying our brand new 2027 GLE 53 Coupe. Our salesperson Nikki Skifstrom along with her sales manager Justin helped order the perfect car for us. They both took the time to personally answer questions patiently as we went through about a 4 months process. The finance manager Fraser was also helpful in discussing and helping us with different options to protect the car and easy to deal with. No pressure throughout the entire process. They were transparent on the time to build and deliver the vehicle, which was ... Read More

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Google - Oct 8, 2026

My wife and I are very pleased with the team at Mercedes-Benz of Boise with buying our brand new 2027 GLE 53 Coupe. Our salesperson Nikki Skifstrom along with her sales manager Justin helped order the perfect car for us. They both took the time to personally answer questions patiently as we went through about a 4 months process. The finance manager Fraser was also helpful in discussing and helping us with different options to protect the car and easy to deal with. No pressure throughout the entire process. They were transparent on the time to build and deliver the vehicle, which was custom to what we were looking for. In fact, the car came in much sooner than originally estimated. Many thanks to the whole team to make it happen. We would not hesitate to recommend them to anyone.

I bought a motorhome on a MB chassis that I was going to take in a 1500 mile trip within a few days. I wanted them to give it a once over before I left. They were able to get me in quickly and the appointment didn’t take long at all. Very happy with the experience.

Nikki was awesome to work with and the whole dealer experience was top notch. I would love to buy another vehicle through them.

Great crew! Spoke with service the day we had van trouble in Yellowstone, scheduled the appt. for the next morning, and by the time we arrived, they had already started working on it! So very happy we came to Mercedes of Boise! Highly recommended!

We were on a 3 week roadtrip with our Sprinter Van in 2025 and had an emissions code with 10 starts remaining pop up. Went straight to Mercedes of Boise where they diagnosed a bad battery, I approved it's replacement but on test drive the code returned, now diagnosed as NOX sensor. We left dealership 2 days and $2000 later only to have same code return after 40 minutes, this was now Friday at 5 pm. Called another dealer on our route and they informed us of Field Measure Recall that our Van required, no mention of this from Boise. We made the decision to continue ... Read More

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Google - Sep 10, 2026

We were on a 3 week roadtrip with our Sprinter Van in 2025 and had an emissions code with 10 starts remaining pop up. Went straight to Mercedes of Boise where they diagnosed a bad battery, I approved it's replacement but on test drive the code returned, now diagnosed as NOX sensor. We left dealership 2 days and $2000 later only to have same code return after 40 minutes, this was now Friday at 5 pm. Called another dealer on our route and they informed us of Field Measure Recall that our Van required, no mention of this from Boise. We made the decision to continue our trip and modified schedule to avoid vehicle use,(10 starts remaining) cancelled plans and rented a car at our destination. I took the Van to another Mercedes dealership to see if warranty would be supported to the repaired system and all that we did there was clear codes and charge me another $300 so we could make it home. I've contacted Boise dealer with no resolution, then Mercedes USA then Mercedes Canada. All 3 have only managed to point at each other. Extremely dissatisfied that we had to keep incurring extra costs after having repairs done. All Mercedes parts are supposedly covered for 2 years and these repairs lasted 45 minutes.

There service department went above and beyond to make my experience great. Definitely worth going back again for service and repairs.

I ordered a part and was able to pick it up in just a few days.

I had an excellent experience purchasing my 2023 Mercedes-AMG GLE 53 Coupé from Lyle Pearson Mercedes-Benz, and I highly recommend this dealership. From the beginning of the process, Nikki was extremely helpful, professional, patient, and responsive. Since I was purchasing the vehicle from out of state, there were quite a few details to coordinate, including paperwork, vehicle information, warranty questions, and transportation. Nikki stayed in communication with me throughout the process and made everything much easier. I especially appreciated her willingness to answer all of my questions and provide additional information about the vehicle. She was honest, accommodating, and never made me ... Read More

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Google - Aug 28, 2026

I had an excellent experience purchasing my 2023 Mercedes-AMG GLE 53 Coupé from Lyle Pearson Mercedes-Benz, and I highly recommend this dealership. From the beginning of the process, Nikki was extremely helpful, professional, patient, and responsive. Since I was purchasing the vehicle from out of state, there were quite a few details to coordinate, including paperwork, vehicle information, warranty questions, and transportation. Nikki stayed in communication with me throughout the process and made everything much easier. I especially appreciated her willingness to answer all of my questions and provide additional information about the vehicle. She was honest, accommodating, and never made me feel pressured during the purchase. The entire team was awesome I wouldn’t forget Jason from finance team who also helped made every paperwork easier and convenient. The manager Travis is his name reached out to me personally to congratulate me and further offered his support if I need anything, I didn’t have need to reach out because Nikki handled everything perfectly well. The vehicle arrived safely, and I am very happy with my purchase. The entire experience from the initial communication to the final delivery was handled professionally. Thank you, Nikki, and the entire Lyle Pearson Mercedes-Benz team, for making my out-of-state purchase a great experience. I would definitely do business with you again!

Nikki was so very helpful and kind. She really knows her cars and made the entire experience fun! I highly recommend purchasing a car with Nikki. She is the best!!

Nicki at Mercedes Benz in Boise is an absolutely top tier person and sales associate. She surpasses the highest expectations one could hold for a sales associate. Her integrity, knowledge, follow up, customer service, and attention to detail are second to none. She is without question the best sales person I have ever worked with. Mercedes Benz is fortunate to have her. Two years AFTER. I purchased the car, she followed up with me on a warranty issue the same day I reached out! Her work ethic is exceptional. She is exceptional.

We had an outstanding experience purchasing our new Mercedes-AMG CLE 53, and we couldn’t be happier with Nikki’s service. From the moment we walked into the dealership, Nikki was professional, knowledgeable, patient, and genuinely kind. She never made us feel pressured and took the time to answer all of our questions thoroughly. She made the entire buying process smooth, stress-free, and enjoyable. We truly appreciate her honesty, professionalism, and exceptional customer service. Nikki went above and beyond to make sure we were comfortable and happy every step of the way. If you’re looking for someone who genuinely cares ... Read More

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Google - Jul 28, 2026

We had an outstanding experience purchasing our new Mercedes-AMG CLE 53, and we couldn’t be happier with Nikki’s service. From the moment we walked into the dealership, Nikki was professional, knowledgeable, patient, and genuinely kind. She never made us feel pressured and took the time to answer all of our questions thoroughly. She made the entire buying process smooth, stress-free, and enjoyable. We truly appreciate her honesty, professionalism, and exceptional customer service. Nikki went above and beyond to make sure we were comfortable and happy every step of the way. If you’re looking for someone who genuinely cares about her customers and provides an outstanding Mercedes-Benz buying experience, we highly recommend Nikki. Thank you again for helping us find our dream car. We absolutely love our Mercedes-AMG CLE 53!

This is John and Jody Meidam. We are from Wisconsin and bought a pre owned 2026 Tesla Model Y Performance from your dealership in the last couple of days. We are having the car shipped to us from your dealership. The main reason I am writing this is to let you how that you have a very special salesperson in Nikki working for your company. I Truly have never experienced such wonderful customer service from anyone like this before. She is so pleasant, super helpful and always kept us updated with everything as we moved along even if it was after ... Read More

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Google - Jul 28, 2026

This is John and Jody Meidam. We are from Wisconsin and bought a pre owned 2026 Tesla Model Y Performance from your dealership in the last couple of days. We are having the car shipped to us from your dealership. The main reason I am writing this is to let you how that you have a very special salesperson in Nikki working for your company. I Truly have never experienced such wonderful customer service from anyone like this before. She is so pleasant, super helpful and always kept us updated with everything as we moved along even if it was after business hours! She sent numerous videos, photos and provided us with the most wonderful experience we never imagined could have been possible. Nikki is so amazing and we wanted to express our sincere gratitude!!!

The team at Mercedes of Boise were very helpful and understanding of my situation and did everything in their power to resolve my problems. Jackson Adams was excellent and very helpful. I am traveling across the country and needed a repair. Jackson got me in for an evaluation and ordered the parts and got me back on the road as quickly as they could.

I had a great experience purchasing a vehicle from Mercedes- Benz in Boise. Nikki was incredible and got me the deal I wanted. After searching several other car lots and dealing with many unpleasant sales people. Nikki made it easy and simple with no run around to purchase the Subaru I wanted at the price I wanted. Glad I ended up at this dealership after a strenuous car shopping experience. They took great care of me! Would highly recommend to anyone looking for a good deal on a vehicle and incredible customer service.

I’m not one to write five star reviews often, but in the sales transaction I had with Nikki Skifstrom at Mercedes of Boise, I felt compelled to. For starters, she is just a good human; caring, kind, and real. She is very resourceful to find solutions to questions and address concerns. I bought a car that was not a Mercedes, so just having knowledge about different brands is amazing. Nikki is also very responsive. I saw the car I eventually bought from her on Facebook marketplace like at 10pm. I put a question in and before I knew I’... Read More

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Google - Jul 18, 2026

I’m not one to write five star reviews often, but in the sales transaction I had with Nikki Skifstrom at Mercedes of Boise, I felt compelled to. For starters, she is just a good human; caring, kind, and real. She is very resourceful to find solutions to questions and address concerns. I bought a car that was not a Mercedes, so just having knowledge about different brands is amazing. Nikki is also very responsive. I saw the car I eventually bought from her on Facebook marketplace like at 10pm. I put a question in and before I knew I’m engaging with her till 11pm about the car. This friends, is service and not easy to get these days. But the level of responsiveness continued and I value that highly. Last I want to mention, she will go to bat for you in the negotiation. I can’t emphasize enough the value she brought to the transaction. So if you’re looking at one of her listings, don’t hesitate to contact her. You’re expectations will be exceeded!

We just bought a 2026 GLC 300 from the Mercedes-Benz of Boise. Nikki Skiestrom was incredible from the moment we walked in earlier this week to driving away with the new car this afternoon. Very helpful and very fun from choosing the right car for us (we test drove several including the big jeep) and patiently explaining all the features of the GLC 300 once we picked it. We’d never met Nikki before and she treated us like valued friends. Very high recommendation for Nikki!!

HUGE thank you to Brittney, Jackson, and the SERVICE TEAM!!! They are straight up life savers! Our brand new 1 month old Mercedes Entegra Condor died 3 times on our trip from Reno to Whitefish, Montana. The vehicle wouldn't start or turn on at all each time we stopped for gas at the gas station as we made our way through Nevada, then Oregon, then Idaho, and over to Montana. We had to wait between 4-8 hours each time it died, and then as if struck by lightning, it would just randomly power back up again. It was super weird. As ... Read More

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Google - Jul 17, 2026

HUGE thank you to Brittney, Jackson, and the SERVICE TEAM!!! They are straight up life savers! Our brand new 1 month old Mercedes Entegra Condor died 3 times on our trip from Reno to Whitefish, Montana. The vehicle wouldn't start or turn on at all each time we stopped for gas at the gas station as we made our way through Nevada, then Oregon, then Idaho, and over to Montana. We had to wait between 4-8 hours each time it died, and then as if struck by lightning, it would just randomly power back up again. It was super weird. As a result, we had to sleep inside the vehicle with our 2 dogs as we were stranded and could do nothing. By some miracle and while we were on the phone with Mercedes Roadside Assistance asking for a tow, the RV instrument cluster lit up & we were able to drive it to the team in Boise. We stayed the night at an AirBnb and the next day, Jackson and crew straight crushed our expectations and were able to find the electrical / fuse problem and get our RV back up and running. I am currently typing this review from inside the RV using Starlink, the dogs are happy with some nice cool A/C blasting, and we are 50 miles out from our destination to go to the "Under the Big Sky"" outdoor music concert in Whitefish. Travesty averted all thanks to the guys and gals at Boise Mercedes. On my initial call, Brittney was super sweet and helpful as well and told us they would be expecting us as the vehicle limped into the lot. She was so calming and re-assuring and a true problem solver and go getter. I can't thank all of you enough. You are true go getters! Everyone there deserves a huge promotion 🙂 and I will tell our story to the 2 family friends we have meeting us in Montana tonight. Cheers to you!!!

Amazing group

I wanted a small used truck with specific features. It took 6 months but Nikki kept trying to find what I wanted and in my price range. She found it and I’m delighted.

What an incredible team! Our van broke down 16 hours from home and they got us back on the road pretty quick. On our trip to see relatives in Idaho our van broke down. The good people at ABBA towing LLC towed our van 2 1/2 hours from Hailey to Boise and dropped it off at Mercedes of Boise. James from Mercedes called early the next morning with answers to what was wrong and ordered parts. The parts came in earlier than expected. HURRAY! And the van was ready that evening. James Denton is an amazing service advisor! He kept in touch with ... Read More

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Google - Jul 8, 2026

What an incredible team! Our van broke down 16 hours from home and they got us back on the road pretty quick. On our trip to see relatives in Idaho our van broke down. The good people at ABBA towing LLC towed our van 2 1/2 hours from Hailey to Boise and dropped it off at Mercedes of Boise. James from Mercedes called early the next morning with answers to what was wrong and ordered parts. The parts came in earlier than expected. HURRAY! And the van was ready that evening. James Denton is an amazing service advisor! He kept in touch with us everyday and gave us updates. The dealership is beautiful and clean. This is the BEST dealerships we've ever worked with! Thank you so much James!

What a team. We pulled into the service lane unannounced around noon on the Friday before the July 4th long weekend after our Sprinter developed worsening engine hesitation while exploring the Sawtooth Mountains. James, the service advisor on duty, was completely unfazed. He worked closely with Caleb, the Sprinter technician, who quickly diagnosed the issue as a carboned-up EGR valve. Caleb not only cleaned the EGR but also found time to replace some leaking oil gaskets and complete a full transmission service. What could easily have left us stranded for several days became a seamless, in-and-out experience, with everything completed ... Read More

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Google - Jul 6, 2026

What a team. We pulled into the service lane unannounced around noon on the Friday before the July 4th long weekend after our Sprinter developed worsening engine hesitation while exploring the Sawtooth Mountains. James, the service advisor on duty, was completely unfazed. He worked closely with Caleb, the Sprinter technician, who quickly diagnosed the issue as a carboned-up EGR valve. Caleb not only cleaned the EGR but also found time to replace some leaking oil gaskets and complete a full transmission service. What could easily have left us stranded for several days became a seamless, in-and-out experience, with everything completed just in time for everyone to enjoy the holiday weekend. James kept us informed throughout, and Caleb’s knowledge of Sprinters was obvious from the outset. Outstanding customer service, excellent communication, and first-class technical work. We couldn’t have asked for a better experience. Thank you, James, Caleb and the Mercedes-Benz of Boise team.

We stopped by Mercedes-Benz of Boise hoping to purchase our teenager's first car. Unfortunately, they wouldn't allow him to test drive any of the vehicles, even with a salesperson in the passenger seat. We were told it was because they didn't have insurance coverage for that situation. After speaking with a manager, the decision didn't change. In the end, it worked out for the best. We headed over to Peterson BMW, where their policy was different and the experience was completely opposite. Thanks to their outstanding customer service, our son drove home in his first car—... Read More

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Google - Jun 30, 2026

We stopped by Mercedes-Benz of Boise hoping to purchase our teenager's first car. Unfortunately, they wouldn't allow him to test drive any of the vehicles, even with a salesperson in the passenger seat. We were told it was because they didn't have insurance coverage for that situation. After speaking with a manager, the decision didn't change. In the end, it worked out for the best. We headed over to Peterson BMW, where their policy was different and the experience was completely opposite. Thanks to their outstanding customer service, our son drove home in his first car—a BMW X3! Everything happens for a reason, and we're grateful things turned out the way they did

Brennon, was an absolute solid guy to work with. Went above and beyond measure to answer questions and work with. I would definitely do business with him again. First Mercedes I have had and I am very happy with the purchase. Process was very smooth from start to finish.

We were traveling near Bozeman, MT., when the dreaded DEF message "you have 16 starts remaining" notice appeared on the dashboard. As the closest MB service dept. in the direction we were traveling, I called in and made an appt., and made it to MB of Boise 4 days, and 500 miles, later for full diagnosis and repair. Jackson Adams, our service advisor was flawless in a time of high stress. Caring, accurate, communicative - pick your adjective, he is a professional service advisor. On the day of our appt., they had us back on the road that afternoon. We can'... Read More

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Google - Jun 30, 2026

We were traveling near Bozeman, MT., when the dreaded DEF message "you have 16 starts remaining" notice appeared on the dashboard. As the closest MB service dept. in the direction we were traveling, I called in and made an appt., and made it to MB of Boise 4 days, and 500 miles, later for full diagnosis and repair. Jackson Adams, our service advisor was flawless in a time of high stress. Caring, accurate, communicative - pick your adjective, he is a professional service advisor. On the day of our appt., they had us back on the road that afternoon. We can't thank you enough. Brad and Katherine Keller Tillamook, OR

Driving our Sprinter RV from NM to OR. Seat wiring caused airbag fault code. The Boise dealers provided same day service, cleared the codes and repaired wiring. Excellent service and help from service advisor Jackson. Over 10 years ago they helped us with another sprinter issue while traveling.

We had an amazing experience with Brennan! He went above and beyond to help us find the perfect SUV for our family. From the very beginning, you could tell he truly cared about helping us and wanted what was best for our family. He never made us feel pressured and was there to answer every question along the way. We couldn't be happier with our purchase. If you're looking to buy a car, I highly recommend working with Brennan!

Nikki and the team at Boise Mercedes offered me service well above and beyond what I imagined possible. I really wanted to buy a new plug-in hybrid Mercedes but they were in short supply. Undeterred, Nikki and the team at the dealership found one for me in another town, and had it transported to me. I received amazing customer service from them at every step of the way. They made buying the car a pleasurable experience and I drove away with exactly what I had been looking for! Kudos for nailing it, Nikki!

I would highly recommend buying your next Mercedes here! My salesman Brennan made the process so fun and easy. He answered all my questions and was so knowledgeable and laid back, he made the entire experience so good!

I had an excellent experience working with Brennan at Mercedes-Benz of Boise. He was knowledgeable, professional, and made the entire process smooth and stress-free. Brennan took the time to answer all my questions, kept me informed throughout, and genuinely cared about making sure I was satisfied. I highly recommend working with him if you’re looking for outstanding customer service and a great car buying experience.

Brennan Geddes is a top notch salesman. Polite, professional and very punctual. I felt like a premier buyer the moment he greeted me to driving off in my new GLE. I highly recommend working with Brennan Geddes and asking for Justin Santero to help with working out the right deal. Nothing but great things to say about this team at Lyle Pearson.

Nikki at Mercedes-Benz of Boise was so great to work with. She was very knowledgeable about the variety of cars I was inquiring about. I asked a lot of questions, she answered with transparency, and was very informative, ultimately leaving me feeling confident making this decision.

I recently purchased a GLB 250 from the Mercedes Benz of Boise team. I was working with Nikki on their sales team who was incredible from start to finish. She took the time to find exactly what I wanted and helped me work out a deal that fit into my budget. She was hard working and committed throughout the entire process. I will continue to do business with her and the Boise team for years to come.

Bought a Sprinter from Justin in October and I wanted to wait and see how things went before leaving a review- as I have been saving for decades for this dream van. Justin was a bit pushy from the start- which made it tough to leave. Ended up coming back and bought a 170 van. Got ceramic coating and a clear wrap on the front, then installed a side window, roof vent and back seats. It was then I realized I had a 170 EXT (extended). it's huge. Jeremy never mentioned this and when I asked him about it- he said ... Read More

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Google - May 24, 2026

Bought a Sprinter from Justin in October and I wanted to wait and see how things went before leaving a review- as I have been saving for decades for this dream van. Justin was a bit pushy from the start- which made it tough to leave. Ended up coming back and bought a 170 van. Got ceramic coating and a clear wrap on the front, then installed a side window, roof vent and back seats. It was then I realized I had a 170 EXT (extended). it's huge. Jeremy never mentioned this and when I asked him about it- he said that he didn't realize it was an EXT- oh well, 'more room to grow' ha ha was his response. I was furious as it's too long for my carport and driveway and he just laughed it off. the difference (now that I know) is obvious. There was also ceramic paint left on 3 door handles and trim, that he said would eventually go away (it did not). Then when I needed some very minor service- he said to just stop by. I stopped by and shop said they were too busy, and that Jeremy never mentioned I was coming. I turned aroun and went home. I live 5 hours rt from dealer so this was a huge inconvenience that I feel Jeremy could have made right with 1 phone call. (Jackson in the shop was awesome btw) Overall very disappointed (slightly angry) on Jeremys lack of knowledge and mis-direction. It has cost my lots of time and money and I hope others can learn from my mistakes and assumptions.

After purchase follow up = excellent. Phoenix patient and precise. Shaun Ferguson - great work finding the and initial set-up. Five stars

Had a great experience with Mark Dosher! Would recommend him over and over again. He made my first car purchase very smooth!

Nikki was knowledgeable and a delight to work with.

Best experience purchasing a vehicle - ever! If you ever thought a Mercedes Benz was out of your price range think again. Mercedes Benz of Boise makes owning one of these beautiful vehicles affordable, and after realizing the superior quality and performance, you’ll only wonder why you didn’t buy one sooner. Ask for Brennan Geddes, he is a no pressure sales consultant who represents the company with knowledge and integrity. A big shout out also to Mark the finance guy, and to Phoenix who came to our home for a private orientation. The entire team deserves special recognition… ... Read More

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Google - May 6, 2026

Best experience purchasing a vehicle - ever! If you ever thought a Mercedes Benz was out of your price range think again. Mercedes Benz of Boise makes owning one of these beautiful vehicles affordable, and after realizing the superior quality and performance, you’ll only wonder why you didn’t buy one sooner. Ask for Brennan Geddes, he is a no pressure sales consultant who represents the company with knowledge and integrity. A big shout out also to Mark the finance guy, and to Phoenix who came to our home for a private orientation. The entire team deserves special recognition… I highly recommend Mercedes Benz of Boise!

We were unfortunate that our sprinter van broken down. Fortunately we were only minutes from the dealership. We had it towed to the service department. It was a Sunday and they were closed. So we slept in the camper van. Monday I spoke with Jackson at the service dept. He had the problem diagnosed and overnighted the part needed for the repair. On Tuesday he had us back on the road. The repairs were covered under warranty so, there was no charge to us. A big thank you to Mercedes-Benz of Boise!

Nikki did a great job. She listened and responded accordingly. We were very satisfied with her service and help.

A very pleasant and straight forward experience. I was made to feel very welcome the first moment I stepped foot into the showroom. Nikki was very thoughtful and attentive, all the small gestures made me feel very comfortable. I would recommend her if you are looking for a new or used vehicle at their dealership.

Sales consultant Brennan Geddes is a true professional. He was polite, friendly, knowledgeable, and patient. He was very helpful to me as I made the scary decision to buy the first car I’d purchased in 12 years and my first ever EV. He dispelled my anxiety with facts and sound advice. He was right — I really love my new car!

My Dad and I had an amazing experience here, Jeramie helped us get into our new sprinter van. They made the entire process easy and stress free! Ask for Jeramie!!!

Great experience at the Mercedes dealership. Ended up purchasing a Mercedes SUV and couldn’t be happier. Nikki was excellent to work with, very informative, upfront, and quick to respond throughout the entire process. Made everything smooth and stress free. Highly recommend asking for her if you’re in the market!

Phoenix was able to answer my questions regarding the “ car play” option in a few moments. He was a great help in my understanding the use of this feature.

I had a great experience at this dealership purchasing my newest vehicle. Nikki made the entire process smooth, easy and fast. She was wonderful to work with and helped get me an amazing deal. Thank you for everything!

Joel made my out of state purchase a quick and headache free process. Can’t say enough good about my experience and would highly recommend purchasing from this dealership. Thanks Joel!!! -Austin

Great customer service and very helpful answering questions they also have complementary coffee and snacks

If I could put 0 stars I would. I have never had a worse experience with a brand/model of car. A while ago I bought my c240 2002 from a little dealership. They told me nothing was wrong with the car, and it was running just fine for about a month. Flash forward to the car breaking down multiple times and not even letting me drive it we took it to the Mercedes dealership. They charged us $500 for JUST the battery and said it was running just fine. I took it home and not even an hour later it broke. So ... Read More

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Google - Jul 27, 2025

If I could put 0 stars I would. I have never had a worse experience with a brand/model of car. A while ago I bought my c240 2002 from a little dealership. They told me nothing was wrong with the car, and it was running just fine for about a month. Flash forward to the car breaking down multiple times and not even letting me drive it we took it to the Mercedes dealership. They charged us $500 for JUST the battery and said it was running just fine. I took it home and not even an hour later it broke. So it was not just the battery… I had someone personally look at it (family), and they fixed the shifter and the air intake. There was a hole inside my car, and the owner before had spilled soda in my car. There was a massive amount of rust (from the soda) just effecting my car. Ya Mercedes… it was just the battery. All of this to say I am pretty upset with how things went, and will not be spending more money/ time waiting for my car just for it to be broken.

Good luck trying to get work done under warranty. They’ll find any way to squeeze the last $ out of you. Typical dealership finding ways to create problems with your vehicle and make you pay for it. Great business!!

New GLC 300. 7 day repair driving it off the lot. Critical engine failure. Broke down again four weeks later. Completely stopped going 50 mph two weeks later. Critical engine failure. Mercedes roadside assistance couldn't find a tow truck after 30 min. Ended up using my tow truck service. Absolutely worthless roadside assistance. Going back to Lexus.

I sent my two young employees in today to check out some vehicles for my company. They were denied a test drive because they were “too young.” These girls drive for me day and night and know what they are doing. You have lost my business.

Spent 882.00 on my Volvo had them rotate and balance tires. Change oil ,etc drove car 10 miles tires bounce , was brought back by a family member and they wanted 200 more to check out tires. No unacceptable. Car has 18,000 miles on it it's a 2013. WTF did you not balance tires? But proceeded to charge me.

Our Sales person was Nikki And she was great And Very knowledgeable helped us through the process and day after with programming and showing how to navigate the electronics of the car. Very profetional and also funn to work with,

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On Friday me and my wife walked in to look at the inventory they had and was approached by a salesman name Mr. Fraser Heaton. I told him I was interested in a vehicle I told him my credit score was 740 and I told him I was in the military and told him my income, and ask can I get an estimate of payments without my credit being ran for an hard inquiry. He then proceeded to walk into his managers office and closed the door came back out and told us he couldn’t do that because it was ... Read More

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Google - Apr 6, 2023

On Friday me and my wife walked in to look at the inventory they had and was approached by a salesman name Mr. Fraser Heaton. I told him I was interested in a vehicle I told him my credit score was 740 and I told him I was in the military and told him my income, and ask can I get an estimate of payments without my credit being ran for an hard inquiry. He then proceeded to walk into his managers office and closed the door came back out and told us he couldn’t do that because it was wasting his time. Then he tried pressuring us into buying a vehicle we didn’t want I also feel they were both racist because I was an young black African male and they thought I didn’t have the credentials to afford and Mercedes. I see how they treat the people who defend this country. We ended up going to BMW of Petersons and bought an BMW from them that same day I told BMW my credit score and my income and asked for estimate of payments before they ran my credit which they did I agreed to let them run my credit and I was approved within 20 minutes.

Took my Mercedes here for a recall. I asked them if they could also delete the air bag light on it was on due to unplug harness under the seat. They updated the software on the recall and wanted 300 $ to delete the air bag light which takes a couple of minutes. A liar and a Con artist at the Mercedes Service. If i could give them a 0 i would...And i will not delete this post....

Slow at service. I dropped a sprinter van off at 9AM. Wasn’t done till 5PM. Workers seemed annoyed with. me asking questions. Go somewhere else if you can.

LATEST UPDATE: Despite never wanting to go here again, we had to because timing and logistics. Every single time we have brought the van here, with the one exception of them performing the more expensive B service when we only needed the A service, they have found something wrong with the van that costs over $1k to repair (this time it was $4,400). We declined the repairs, took the van to the MB dealership that we trust, and they couldn't find the problems. Nothing but problems with this dealership's service department. UPDATE: Talked to the service manager, and he ... Read More

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Google - Jun 16, 2022

LATEST UPDATE: Despite never wanting to go here again, we had to because timing and logistics. Every single time we have brought the van here, with the one exception of them performing the more expensive B service when we only needed the A service, they have found something wrong with the van that costs over $1k to repair (this time it was $4,400). We declined the repairs, took the van to the MB dealership that we trust, and they couldn't find the problems. Nothing but problems with this dealership's service department. UPDATE: Talked to the service manager, and he was very apologetic and wanted to make things right. But at our next service they told us we needed an A service but performed a B service. The invoice said they topped off the DEF, but later that week we got the DEF warning. We will be taking our van to a different dealership from now on. ORIGINAL: We took our Sprinter van in for its 70k maintenance the week before Thanksgiving. Why I gave two stars instead of one: The staff were very friendly and kept us up-to-date on the status of our vehicle service, and the loaner car was by far the nicest car I've ever been in. Why I wanted to give them only one star: Two months later we get the DEF warning with a check engine light while on vacation in Utah. At the St George MB we found out the problem was due to a recall that came out LAST MARCH. The Boise MB should have informed us of the recall and taken care of it when we brought our van in for service. Since they didn't, I wasted part of my vacation. Very disappointed.

I don't know normally take the time to write a review. But my little interaction propelled me to do so. I called Lyle Volvo service center to set an appointment  to have a recalled airbag installed on my daughter's vehicle and spoke to Trish the service center receptionist. I tried to set an appointment,  Trish came off  accusatory and rude. Stated that there was a discrepancy so she was not willing to set an appointment for legal purposes. Rather then explain  and be sympathetic ( like most in a customer service position)she demanded to speak to the person ... Read More

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Google - Apr 18, 2022

I don't know normally take the time to write a review. But my little interaction propelled me to do so. I called Lyle Volvo service center to set an appointment  to have a recalled airbag installed on my daughter's vehicle and spoke to Trish the service center receptionist. I tried to set an appointment,  Trish came off  accusatory and rude. Stated that there was a discrepancy so she was not willing to set an appointment for legal purposes. Rather then explain  and be sympathetic ( like most in a customer service position)she demanded to speak to the person she had on file and refused to set an appointment for the recalled airbag to be fixed even though we waited 2 months for the airbag to get to the dealership. I'm greatly disappointed as this is not for the aesthetics of my daughter's vehicle but for safety. My review will continue as the situation transpires. As I believe this was poorly handled, and simply a reflection of Trish not Lyle Volvo and their standards for customer care.

We purchased a used Range Rover (they had no new ones) in November 2021 from Lyle Pearson and their service department is horrible. I have had the vehicle in 3 times for a Key Fob/Locking/Alarm issue and to date it still isn't fixed. They don't return calls, they give wrong information and they act as though I am a bother to them........ it is soooo frustrating. We also purchased the Windshield Replacement Policy and I called Friday due to a crack in the windshield and they had me call the installer who then sent me back to the ... Read More

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Google - Mar 1, 2022

We purchased a used Range Rover (they had no new ones) in November 2021 from Lyle Pearson and their service department is horrible. I have had the vehicle in 3 times for a Key Fob/Locking/Alarm issue and to date it still isn't fixed. They don't return calls, they give wrong information and they act as though I am a bother to them........ it is soooo frustrating. We also purchased the Windshield Replacement Policy and I called Friday due to a crack in the windshield and they had me call the installer who then sent me back to the dealership since the dealership has to do the paperwork before it can be replaced. Jeannette, the salesman has been prompt in returning calls and trying to help, but she has no control within the service department. I'm told today, that they are out at least a month for the windshield, and yes the parts needed from my 2-14-2022 visit are in, oh sorry no one called. They can get me in on 3-18-2022 but they will need to keep the car all day. I requested a loaner, and they said oh they are over a month out for appointments if I need a loaner. I realize $80K for a car is not alot for many people, but I would think that it should at least get you returned phone calls and the pretense of caring that you are getting TERRIBLE SERVICE. We were planning on buying a New Range Rover this year, but if we have to buy from Lyle Pearson we may not.

Just spoke to Acura sales to quote an MDX. When the salesman found out I wasn’t from Boise, he said he wouldn’t sell to me since I’m not local. Awesome business model Lyle Pearson.

Should have listened to my initial intuition. Purchased a CPO, not even a week and I need to take this car into the shop. I bought this car bc my Mercedes AC went out just before my road trip (moving) to TX and now nervous. I was told it's safe but light fan needs to be replaced. CPO should not need to go into the shop within a week of purchasing. Not sure if you could hear the video attached, but the car turned off makes a high screaming noise. Jeannette my sales gal ended up walking off on ... Read More

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Google - Jul 8, 2021

Should have listened to my initial intuition. Purchased a CPO, not even a week and I need to take this car into the shop. I bought this car bc my Mercedes AC went out just before my road trip (moving) to TX and now nervous. I was told it's safe but light fan needs to be replaced. CPO should not need to go into the shop within a week of purchasing. Not sure if you could hear the video attached, but the car turned off makes a high screaming noise. Jeannette my sales gal ended up walking off on me and told me I'm stressed. She was also to get me info on how to work my hands free vc, but sent me an email initially saying she could not figure it out, not going to get the answer but basically SOL. Yes, stressed bc of the car. Manager was nice at first, but didn't have time for me, Nick finance was great and that's why 2 stars. I had even sent gift baskets as a Thank You before being treated like I was a nuisance. Unreal and very disappointed. CPO buyer beware.

Disappointing Service A couple of weeks after my "B" service I realized that my tires had not been rotated (9k miles). When I called the service technician he said that was "not included", but he could schedule us in (for a fee)...really? For the amount of money we spent on this service we would have fully expected that to be included. Very unsatisfactory! UPDATE: Was promptly contacted by the service manger and the issue was quickly resolved to my complete satisfaction...thank you!

Way too expensive.

Dealing with this service company is a joke. Don't bother buying their warranty. They have to order every single part in on the most common vehicles, they don't start appts on time, and they always try to push blame onto the customer. I know people who have got rid of their Mercedes simply for the issue of having to deal with this service dept.

Fraud dealership took my deposit over a year ago,selling G wagons over sticker,I was first in line they were selling everybody else over sticker but me ,because they have to sell me for a stickler price. Coming up with the stories each time my line comes ,Eddy is a fraud sales manager. Be aware liars, lawsuit coming...

I writing a review so this issue can be taken seriously and to help future customers not experience my same frustrations. I picked my car up from service today. And it was covered in water spots. The whole car. And inside the door jambs. On a jet black Mercedes-Benz. 10 days prior, The car had received a detail on the exterior, valued at $200. It didn’t have any water spots on it, and now I get it back, and there are literally hundreds of water spots. In addition, just paid $200 more dollars for brand new window tint three days prior. And ... Read More

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Google - Jul 31, 2019

I writing a review so this issue can be taken seriously and to help future customers not experience my same frustrations. I picked my car up from service today. And it was covered in water spots. The whole car. And inside the door jambs. On a jet black Mercedes-Benz. 10 days prior, The car had received a detail on the exterior, valued at $200. It didn’t have any water spots on it, and now I get it back, and there are literally hundreds of water spots. In addition, just paid $200 more dollars for brand new window tint three days prior. And windows were water spotted. Water spots are a serious issue, as the chemically etch into the paints clear coat. Just spent an hour and a half, “lightly” detailing it in 95 degree weather after a full work day... to fix this issue myself. As you CAN NOT allow waterspots to further etch into the paint, the longer they remain on the surface in the sun. All of this could have been prevented with soft water system, and a proper wipe down after a car wash it didn’t even need. I keep my car meticulously clean.

I got my Mercedes roadster SL550 matted Black from the Boise dealer 2016. Well we tried to sale it back to the dealer cause we really didnt get to drive it much well the guy was real rude to my husband cause he didnt want the car. Well it has the matted black paint so it cant be out side. I was really disappointed. But carmax baught it from us

BUYERS BEWARE!! I have had nothing but bad experiences with this dealership on the Volvo side. We had to involve Volvo corporate (which has been great) to get anything done as the local dealership will not help with anything, even though they sold us the "bumper to bumper" warranty. We have been lied to in almost every encounter with service and sales. Make sure to get everything they say in writing as they will go back on thier word every chance they get. Luckily I had written correspondence with the service agent to hold them to what they ... Read More

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Google - Dec 30, 2018

BUYERS BEWARE!! I have had nothing but bad experiences with this dealership on the Volvo side. We had to involve Volvo corporate (which has been great) to get anything done as the local dealership will not help with anything, even though they sold us the "bumper to bumper" warranty. We have been lied to in almost every encounter with service and sales. Make sure to get everything they say in writing as they will go back on thier word every chance they get. Luckily I had written correspondence with the service agent to hold them to what they originally told me, just took 3 months. The final straw was my last oil change where they told my wife we needed new brakes and rotars for $1,700, then tried to make it seem like her brakes were about to fail unless we fix them asap. I purchased platinum grade brakes and rotors for $390. Changed the brakes and rotors myself in about 3 hours. Apparently thier labor rates are $400/hr. To make this all worse the rotors were completely fine, not even hardly worn down at all and only 1 brake pad was worn enough to replace. I wish I could upload pictures as this was a joke to change all of these parts. It's unfortunate that they're the only Volvo dealership in the area as we will likely never purchase a Volvo again to simply avoid working with Lyle Person.

The service department estimated 2 hours labor plus $150 in parts to replace a break light switch approximately $350. I bought the part for $25 and replaced it myself in less than 20 minutes. What a ripoff.

Somehow the engine oil cooler cracked on my 07 Range Rover Sport at 60k miles, making it undriveable. Poor timing as it turned out, as Land Rover was in the middle of a worldwide shortage of this part. Communication from the service department was not great, with the ETA for the part slipping from one day, to 3 more days, to 6 more days, to another 7 days, to 2 more weeks. All said and done, I was without my vehicle for 28 days, and received only one update on the ETA where I had not first asked them what the progress was (usually when the ... Read More

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Google - Dec 15, 2018

Somehow the engine oil cooler cracked on my 07 Range Rover Sport at 60k miles, making it undriveable. Poor timing as it turned out, as Land Rover was in the middle of a worldwide shortage of this part. Communication from the service department was not great, with the ETA for the part slipping from one day, to 3 more days, to 6 more days, to another 7 days, to 2 more weeks. All said and done, I was without my vehicle for 28 days, and received only one update on the ETA where I had not first asked them what the progress was (usually when the previous ETA had come and gone). A large part of this unfortunate situation was nothing Lyle Pearson could help.. we needed a part and there were none available. Other Land Rover repair companies in town told me the same story for getting the part. But this, along with my general service / expense record over the last 3 years, has dissuaded me from continuing to drive Land Rover.

Stopped in today for an emergency re-coding for a sprinter van. Simple job about ten minutes. Willing to pay any amount to be able to get back on the road to running a business. After the guys hear my story I simple get a “ sorry can’t help you”. But we can get you in on Monday. I pleaded and begged for a simple job of ten minutes. He said he was not going to do anything. Went online to see their schedule and sure enough there was time but it wasn’t given to me. Will never go here ... Read More

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Google - Jun 27, 2018

Stopped in today for an emergency re-coding for a sprinter van. Simple job about ten minutes. Willing to pay any amount to be able to get back on the road to running a business. After the guys hear my story I simple get a “ sorry can’t help you”. But we can get you in on Monday. I pleaded and begged for a simple job of ten minutes. He said he was not going to do anything. Went online to see their schedule and sure enough there was time but it wasn’t given to me. Will never go here again no matter what. Despite owning 4 Benz and needing to get two more. Terrible customer service. Don’t waste your time coming here.

Jackson, in the Service Department at Lyle Pearson Mercedes Benz, provided a customer service experience a Yugo owner would cringe at. They had my vehicle for 8 hours and did nothing to diagnose reported issues. He told me diagnosing my car would be expensive and tried to talk me out of getting it fixed. He also told me the climate control problems were not problems, but how a Mercedes Benz operates normally. Pretty sure blowing hot air in the summer time for over 5 minutes with the a/c on is not how Mercedes Benz designed their climate control system. A simple ... Read More

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Google - Jun 13, 2018

Jackson, in the Service Department at Lyle Pearson Mercedes Benz, provided a customer service experience a Yugo owner would cringe at. They had my vehicle for 8 hours and did nothing to diagnose reported issues. He told me diagnosing my car would be expensive and tried to talk me out of getting it fixed. He also told me the climate control problems were not problems, but how a Mercedes Benz operates normally. Pretty sure blowing hot air in the summer time for over 5 minutes with the a/c on is not how Mercedes Benz designed their climate control system. A simple software update fixed the Distronic Plus cruise control issue and parking sensor problem yet he told me there were no software updates for my vehicle. His 3 day follow up email was over 3 weeks after my visit and he never set up a follow up visit where they had a loaner car available. His lack of commitment to providing the best possible service experience and overall lack of knowledge of Mercedes Benz products has shown me what to expect from Lyle Pearson Mercedes Benz.

Came in for a burnt out headllight while on a road trip. Specifically told them I would be doing this if I had access to a garage, but I didn't and to reach the light you need to come up through the driver side wheel-well. They quoted me just the price of the bulb to replace, which sounded to good to be true......it was. $13 later they totally ripped apart the wheel fairing on the front driver side. "Sorry about the wait, we couldn't get in from the top and had to wiggle in from the bottom&... Read More

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Google - Mar 4, 2018

Came in for a burnt out headllight while on a road trip. Specifically told them I would be doing this if I had access to a garage, but I didn't and to reach the light you need to come up through the driver side wheel-well. They quoted me just the price of the bulb to replace, which sounded to good to be true......it was. $13 later they totally ripped apart the wheel fairing on the front driver side. "Sorry about the wait, we couldn't get in from the top and had to wiggle in from the bottom" Well aware, son, well aware. That is what I told you. I would have been fine paying for labor even, but no. These guys didn't listen and then abused my car to get me out the door.